Managed 366 Support is the results-obsessed customer service and deep technical expertise that’s been part of our DNA since launch. It’s at the core of what we do, it drives our business. We will go above and beyond to support your business around-the-clock.
It’s the no excuses, no exceptions, can-do service that Quantic Dynamics deliver every day. Your complete satisfaction is our sole ambition. Anything less is unacceptable.
Working hard 24×7 to support you is more than our job. It’s who we are. Our driving purpose is to take care of your business; to make sure things go as smoothly as possible. And if for some reason they don’t, you’ll be surprised at the lengths we go to make things right. Any issue you have is taken care of by your own expert Quantic Dynamics Support Team so you don’t have to worry about it again.
We cannot promise that hardware won’t break, that software won’t fail or that we will always be perfect. What we can promise is that if something goes wrong we will rise to the occasion, take action, and help resolve the issue.
Responsiveness
- Service will be provided by an expert support team that will be available to you 24×7.
- We will be accessible to you by phone, chat or ticket at all times.
- We will take special care to assist with your urgent requests.
Ownership
- We will take personal responsibility for your hosted Quantic Dynamics infrastructure or services.
- We empower our employees to make decisions and take actions.
- A live escalation contact will be readily available to you at all times.
- We will follow through on our commitments to you.
Resourcefulness
- We employ creative and practical solutions for your services.
- We will have subject matter experts available that know how to identify problems and offer solutions.
- Our support teams will provide advice to you about your cloud environment or services based on industry and technology expertise.
Transparency
- We actively listen and provide you with direct and individualized communications.
- Our communications and conversations are not scripted, but are personal responses addressing your specific needs.
- Our answers to your questions will be straightforward and honest and we will not avoid tough questions.
Specialty
- 100% Network Uptime Guarantee
- We offer fully customized managed services & solutions across your choice.
- We offer a range of truly formidable SLAs across our technology and platforms.
- We offer World’s leading technology and cloud platform with the highest level of security.
- We are saving your pain and complexity of doing it yourself.
How We Honor the Managed 366 Support Promise
If you reasonably believe that we have failed to meet our Five Elements of Managed 366 Support, Responsiveness, Ownership, Resourcefulness, Transparency, and Specialty, Quantic Dynamics will pursue the following remedies:
- Your Quantic Dynamics Account Manager will coordinate a thorough investigation of the cause of the event and present an action plan to remedy the immediate issue and to help prevent similar issues from happening in the future.
- You will have access to the Account Manager 24×7 for issue escalation. If necessary, you will even be able to escalate your issue to a member of our leadership team.
- If we fail to meet the commitments of the action plan that was enacted, you may terminate your contract with Quantic Dynamics by providing 30 days advance written notice describing the incidents, provided that: (i)You are not past due on any account for at least (60) days prior to the date of notice; (ii) You have not otherwise breached our Cloud Services Agreement or the Quantic Dynamics Acceptable Use Policy.